FAQ

No. Physiotherapists are direct access health care providers. However, some health insurance providers may require a physician’s referral for reimbursement of fees paid for physiotherapy treatment. Please contact your insurer if you are unsure of their requirements.

Please have your prescription (Not Mandatory) and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring on your first visit:

Insurance information (we will make a copy of your card).

A prescription (if your insurance company needed) for physiotherapy from your referring physician or GP.

In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.

Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.

Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.

Your first visit will take between 45 - 60 minutes. Your therapist will take a thorough history of your complaints. They will ask you about the goals you hope to achieve from your treatment.

On your first visit your therapist will also perform relevant physical tests to help establish a diagnosis. They may recommend further testing such as an xray or MRI.

All of these details are then used to work with you to establish an individual treatment plan to help resolve your condition.

Patients should bring comfortable clothing that allows the physiotherapist easy access to the area of concern. You can change at the clinic if needed.

Yes, Please visit our insurance page for more information, Lambton Physiotherapy and Rehab will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

We do offer direct billing for extended benefits where Insurance providers accept direct billing. We also accept VISA, MasterCard, debit and cash payments. Payment is required at the end of each session. You will be given a receipt with your service provider’s information and registration number. This receipt can be used to claim your benefits if you have health insurance that covers your treatment. You will have to send your receipt and claim form to your insurance provider and then you will be reimbursed. For your convenience, we also offer direct billing to all major insurance companies.

Yes, we deal with all MVA insurance claims.

Yes, we do accept WSIB insurance claims.

To make an appointment please call our reception at 519 333 9687or drop by the clinic at 984 Confederation St, Sarnia.
you can also book an appointment online please click on the link below to automatically schedule your session